A WhatsApp AI chatbot in Arabic is an AI agent on your WhatsApp Business number that replies to customers in Arabic dialects and English, completes requests such as bookings, order checks and payments, and hands the chat to staff when needed. With Voysera the same agent also runs on your phone line, Instagram, Messenger and web chat, and a customer can move from chat to a live voice call with one tap.
Why WhatsApp in the Gulf?
Because that is where customers already are. 83.1 percent of internet users aged 16 to 64 in Saudi Arabia use WhatsApp, about 21.5 million people, and 85.8 percent in the UAE, about 5.7 million (2024 data, via KIRA). 67 percent of GCC SMEs actively use WhatsApp for business communication (23HubLab GCC Digital Growth 2026).
What can it do?
- Answer questions from approved knowledge, in the customer's dialect.
- Look up orders, balances or bookings, and update records.
- Send confirmations, reminders and documents after a call.
- Switch to a voice call in one tap when typing is not enough.
- Hand the chat to staff with the full history.
How do you set it up, step by step?
- Get a WhatsApp Business Platform number for your brand, and verify the business.
- Approve message templates for anything you send first, such as reminders and confirmations.
- Collect opt-in before sending outbound messages.
- Connect your systems, such as CRM, booking or order management.
- Design the flows with answers, actions, guardrails and handoffs.
- Test in real Arabic, including dialect spellings and mixed Arabic and English.
- Launch and review scored conversations weekly.
What does it cost to run?
Since 1 July 2025, Meta charges per delivered template message, priced by the country code of the person receiving it, and Saudi Arabia and the UAE each have their own rate (KIRA). Replies inside a conversation the customer started are handled differently, so check Meta's current rate card when you plan campaigns.
Chat bot vs voice agent: which first?
| Start with | When |
|---|---|
| Customers already message you, requests involve documents or links, younger audience | |
| Voice | Phone queues are long, urgent requests such as card blocks, older or less digital customers |
| Both | One agent, one knowledge base, the customer picks the channel |
Common questions
Does it understand Gulf dialect in writing?
Customers write dialect, not textbook Arabic, so test with real messages from your inbox before launch.
Can it send voice notes or call back?
A customer can move from chat to a live voice call in one tap, and the agent can book a callback.
Compare channels in AI call center in Arabic, and read the Voysera FAQ. Talk to sales.
شات بوت واتساب بالذكاء الاصطناعي بالعربية للأعمال
شات بوت واتساب بالعربية وكيل ذكي على رقم واتساب للأعمال يرد على العملاء باللهجات العربية والإنجليزية، وينجز الطلبات مثل الحجز ومتابعة الطلبات والمدفوعات، ويحول المحادثة إلى موظف عند الحاجة. ومع ڤويسيرا يعمل الوكيل نفسه على الهاتف وإنستغرام وماسنجر والموقع، ويمكن للعميل الانتقال من المحادثة إلى مكالمة صوتية بلمسة واحدة.
- 83.1٪ من مستخدمي الإنترنت في السعودية (16 إلى 64 عامًا) يستخدمون واتساب، أي نحو 21.5 مليون شخص، و85.8٪ في الإمارات.
- 67٪ من الشركات الصغيرة والمتوسطة في الخليج تستخدم واتساب للتواصل التجاري.
- منذ 1 يوليو 2025 تحتسب Meta رسوم كل رسالة قالب حسب رمز دولة المستلم.
خطوات الإعداد
- احصل على رقم من منصة واتساب للأعمال ووثّق نشاطك.
- اعتمد قوالب الرسائل واجمع موافقة العملاء.
- اربط أنظمتك وصمم مسارات المحادثة والتحويل.
- اختبر برسائل حقيقية بلهجة عملائك ثم أطلق.
